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How ong88 Handles Your Personal Information

Your account details, payment records and browsing activity on ong88 are handled with a clear purpose: we collect what we need to run your account, process your transactions, and keep your session secure — nothing more.

Data collected only for account and payment purposesTouch 'n Go eWallet, Boost and GrabPay transaction records protectedYour right to access, correct or remove your dataNo sale of personal data to third partiesContact our team to action any data request

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What We Collect and Why We Collect It

ong88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, date of birth and preferred currency (RM). Each time you deposit or withdraw through Touch 'n Go eWallet, Boost or GrabPay, we log the transaction reference, amount

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and timestamp; this record is needed to reconcile your account wallet and respond to any payment query you raise. We also collect device and session data — your browser type, IP address, operating system and pages visited — so we can detect unusual login activity and
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keep your account secure. Cookies and similar tracking tools help us remember your preferences across sessions, such as your saved payment method or language setting. We do not collect more than what your account activity generates. Data is processed on the basis of contractual necessity (to
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run your account), legal obligation (where local law requires it), and legitimate interest (fraud prevention). Access to this platform and the processing of your data depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access the data we hold on you, correct an error in your account record, or ask us to remove information that is no longer needed, reach our team through any of the channels below. We aim to acknowledge your request within one business day and complete straightforward queries promptly. For account-level changes — such as updating the mobile number linked to your Touch 'n Go eWallet or correcting a name mismatch — our live chat team can walk you through the verification step in real time.

Team online

Live Chat

Start a live chat session from any page on ong88. Our team can verify your identity and action basic data queries, including account correction requests, during your session.

Email Support

Send your data access or removal request by email. Include your registered account username and the specific information you are requesting so we can locate your record without delay.

Account Settings

Log in and head to Account Settings to update your contact details, linked e-wallet preferences or marketing communication choices without contacting support directly.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Every layer of how we store and use your data is shaped around one principle: your account information stays yours. We apply access controls so that only the systems and staff that need your data to perform a specific function can reach it. Here is how each key area works in practice.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences through your browser settings; disabling analytics cookies does not affect your account or payment functions.

Account Security Login attempts trigger an OTP to your registered mobile number. If our system detects a login from an unfamiliar device or location — for example, a new IP outside Subang Jaya — your session is flagged for confirmation before access is granted.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable financial record-keeping obligations. Once that period ends and your account is closed, we remove identifiable information from active systems.

Third-Party Sharing Your data is shared only with payment processors such as Touch 'n Go eWallet and GrabPay to clear your transactions, and with fraud-prevention services. We do not sell or rent personal data to marketing companies or unrelated third parties.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how ong88 handles personal data. If your question is not covered here, our live chat team or email support can give you a specific answer tied to your account.

We store your registration details, account activity logs, deposit and withdrawal records across Touch 'n Go eWallet, Boost and GrabPay, device identifiers, and any support correspondence you send us.

Yes. Send a data access request via email or live chat with your account username. We will compile your record and return it to you, typically covering registration data, transaction history and session logs.

Log in and go to Account Settings for basic changes like contact details. For identity-level corrections — such as a name that does not match your Boost or GrabPay account — contact live chat so we can verify and update the record securely.

Only with the payment processor needed to clear your transaction — Touch 'n Go eWallet, Boost, GrabPay or DuitNow. No payment data is passed to advertisers or unrelated third parties under any circumstance.

We retain records for the period required by applicable financial regulations after account closure. Once that retention window closes, identifiable data is removed from our active systems and not stored in a recoverable form.

Submit a removal request through our email support channel with your account username. We will confirm which data can be deleted immediately and which must be held for the legally required retention period before removal.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Infoong88 Deposits & Withdrawals InfoTerms & Conditions

How ong88 Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies, Security and Retention

Your Privacy Rights — Common Questions

01 What personal data does ong88 actually store about me?

02 Can I request a copy of all the data ong88 holds on my account?

03 How do I ask ong88 to correct wrong information in my account?

04 Does ong88 share my payment details with anyone outside the platform?

05 How long does ong88 keep my account data after I close my account?

06 How do I ask ong88 to delete my personal data?

Privacy Policy

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